Support

One person builds Outlier and reads everything that arrives here. You will hear back within 48 hours. Weekends and Ukrainian public holidays do not count towards them, and the mailbox is read 09:00 to 19:00 Kyiv time. Questions before you install are as welcome as faults after.

The form sends your address, your name if you give one, and your message to support, who read it on Cloudflare. It is kept there for 30 days and then deleted, as the privacy policy says. Before it sends, Cloudflare checks that a person is sending it, and the policy says what that check reads.

By email#

You can also write to support@chmut.com directly: from a work address, with a screenshot attached, or to forward a thread. It reaches the same person, with the same 48 hours.

What to include, so one answer is enough#

• Your Jira site's address, the part ending in .atlassian.net.
• Which board the card watches, and what it showed — a screenshot of the card is the quickest.
• If the card says the last read did not finish, what Copy diagnostic copies. It carries no ticket data.

What is already known to be broken is listed at the end of the setup page, with the date it was last checked.

A security flaw#

Write to the same address. Reporting a vulnerability says what to include and how fast a person replies: within the same 48 hours.